Kidswithdebby's Reviews

Totally messed us around!

I contacted Debbie, went to her house, met her and arranged to have my daughter start going there for childcare. She asked that I call soon to arrange meeting my daughter. I cannot think why but every time I called Debbie to arrange this, she did not answer the call, then would text me to say that she would call me back later that day etc. This went on until the Friday before I needed childcare. I was so distressed at needing the childcare to work. There had been weeks since Debbie had accepted the work that I could have found an alternative if she could have told me there was a problem or she did not want the work. Quite upsetting, stressful and completely unprofessional. Thankfully another brilliant child minder saved us at the last minute

• Overall

by Parent about Kidswithdebby on 11/11/2013

Response by Kidswithdebby on 13/12/2013:

Sorry for the delay in a response I have just seen your review.

I put my hands up and sincerely apologise for the inconvenience and stress caused.

I had a family crises, which at that time I could not commit to new clients. I am totally at fault and should have tried harder to talk to you in person. It was a difficult time for me and my family and I had commitments with my existing families and had to stay professional at all times, so my existing clients had my attention. I can only apologise.

Its with regret, you misunderstood that me wanting to meet your daughter meant that an agreement had been made to secure a placement for your child. All my clients are aware, that places can not be secured unless I have a written contract.

I am truly happy that you found a suitable childminder, there are a lot of truly great childminders in Brighton, who are committed to their jobs and do an outstanding job in looking after children. Its a hard but rewarding job, which I thoroughly enjoy and it pleases me to hear of families really appreciating what we do out there, by using the words like brilliant, it puts a smile on my face. Thank you.

Very impressed

Debby takes care of my 2 year old son and I have been very impressed. I was not happy with any of the nurseries I looked at in the area because I felt my son would not feel secure there and so I went to look at childminders and felt Debby fitted the bill immediately. She is very caring towards my son which is very important and he is always happy to be at the childminders, no tears and hes always cheerful when I pick him up.

Debby is v.flexible with regard to fitting us in at short notice which is great because my workload is varied so I would highly recommend Debby.

• Overall

by Parent about Kidswithdebby on 21/03/2013

Response by Kidswithdebby on 20/06/2013:

Thank you for the review. It means a lot.

Amazing Childminder

Debby takes care of my 16 month-old son. I have to say I am more than impressed by her and the service she provides. As a working mum, I feel completely reassured when I drop him off, she keeps in contact with me as and when I need it thoughout the day. She's efficient, caring, smart, flexible and a great 'mother' to all the children she looks after. I interviewed many childminders in my search for the best one in Brighton (after all, my baby is the most precious thing to me:)) and she by far stood out. I feel grateful that I've met her:)

• Overall

by Parent about Kidswithdebby on 15/02/2013

Response by Kidswithdebby on 20/06/2013:

Thank you for your comments. I am greatfull for all the kind words thank you. I am sooo going to miss you guys in July.