Ana exceeded our greatest expections of what a childminder could be. Should fulfilled all the basic requiements like having a clean and comfortable home environment, being professional and always on time and available, and taking great care of our 1 year old son. But she went beyond that, by taking the children to the park and playing with them, bringing actual joy and forming a beaitful bond with our son and ourselves. She became a part of our family. I remember on father's day, she helped our son make a card, which he then gave me. Even though our son was not the easiest child, with her he was always happy. We felt so lucky to find this one gem of a childmind in this vast city. Anyone would be so lucky to have her as their childminder.

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• Communication