Shona was an absolute gem!!! Having never met her and being in a new town I was a little worried and tried to have my 15 month old sleeping when she got there... it didn't work! Ha! Of course he wouldn't sleep that night! But she was AMAZING with him and texted a half hour later saying she got him to sleep!! She is clearly a professional in every way. We will absolutely call her when we go back for a visit!