Response from Nya Shelley
Responded 18 Jan 2023

As a professional I would like respond to this review and say it I know it has been written out malace.

The review is completely fabricated based on extenuating circumstances. I hold physical proof of the children enjoying themselves at our setting has been sent to the all parent on multiple occasions.

All parents are sent reminders if their invoice is not paid in full and only when this happens. Late fees are attached if parents have outstanding amounts on their bills which are sent from our accoutant and only for this reason anyone ever be getting reminder emails. This is because they are automated and updated everyday a bill still has an outstanding amount on it.

Unfortunately this is not harassment but a way we have to keep track of outstanding amounts. Once bills are fully cleared these reminders stop, this has been explained.

This review has no reflection on us as a setting.

We are very good at ensuring our children are happy and their needs are meet at the setting and this is something we are regularly praised for.

Please look at other reviews and you before making any judgment based on this review.

It will be the only way you can get a true reflection and understand that we must be doing things right.

As childcare providers we are open to this type of review by showing our setting in a true light we hope you any future parent will be able to make an informed decision on us as a setting.

It’s sad for us but especially the children when they leave as we build bonds with the children and truly care about them.

Our children are well educated here and well looked after. We support a lot of children with additional needs and parents wait months for spaces.

Please feel free to ask me anything about our childcare and the services we provide.

Finally, I wish this parent like any other parent all the best.