Leonor stepped in when my son wasn't able to be full time at school. He has complex needs but warmed to Leonor's calm and fun style, and every time I returned home after a few hours to a happy, regulated and well looked after child. I had no problems asking for help for regular lunchtimes and afternoons several times a week, no concerns leaving him even when he was tired and grumpy and my son looked forward to being with Leonor.