We heard about Katie through a friend and hired her for babysitting when we needed to leave our 5 month old for the first time. We hadn’t met before but as soon as she arrived I felt comfortable with her. She was really reassuring and so knowledgeable on all aspects of childcare so she made me feel at ease. She knew I was nervous so kept me updated through the evening, sending photos of my baby on the monitor etc which allowed me to relax. We’ve used Katie several times since then and have found her brilliant. She coped really well with our baby even when he was having a difficult time sleeping and was able to comfort him back to sleep, which even we were struggling with at the time. She also gave loads of advice on how to improve his sleeping which was really beneficial. She’s warm, friendly and very easy to talk to. I trusted her instantly and would highly recommend her to anyone else looking for a babysitter.

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• Communication