Poonam has been my childminder for over 10 years. In all that time, I have never questioned her efficiency or competency. She is highly proficient in this role, and my children think very highly of her. I have used other childminders over her holiday cover, but I am always glad when Poonam is back. What I especially appreciate is her flexibility with arrangements. There have been times when I needed immediate childcare, and she has never let me down. I know that when my children are with her, I can have complete peace of mind that they are happy and secure.