Mel has been incredible with our two boys both with SEN needs aged 5&9. Having had a nanny previously for 5 years it was a big move for us all and one I wasn’t sure we would manage but she has found her role with us and made a truly special relationship with both boys over the last year. They ask ‘when is it a Mel day?’ now and look forward to seeing her, telling her about their week and events.

She has listened and adapted to their individual and different needs and managed to juggle both of their individual requirements, (one sensory seeking and the other often overwhelmed) during her time with them afterschool when they are often at their most heightened.

Both feel able to talk to her and share their emotions and worries and she helps them (and me) work through them.

She manages their meals, school work, medications and bath to ensure they are settled for the evening before I get home.

She has also been a huge support in applying for DLA and generally navigating the system and battles with school, noticing and reassuring me that as their mum I am right and suggesting things she has tried or thinks might help, but always in a respectful and helpful manner.

Always here with a new plan or adventure on offer or an activity she thinks they will enjoy, but equally happy to abandon the plan if their needs dictate otherwise and to act on the moment to manage their needs.

Somehow she manages to make the most hated tasks fun for them and gets them done without upset and anxiety. Mary poppins for SEN children

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• Communication