Janice has looked after my son ad-hoc from 10-14 months old. Mostly daytime but one evening with great bedtime success. My son absolutely loves her - runs to the door when he sees her, cries when she leaves! I was often working from home upstairs and could hear them having so much fun together. Her manner is kind and gentle and she speaks to him clearly, explaining what she is doing eg during clothes/nappy changes so that his comprehension can develop even from that young age. It's been an absolute joy to leave my son in her care and we are sad that she lives too far away for us to use her for daily childminding.

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• Communication