Shohreh's Reviews

Unfulfilled Commitment; Disappointing Experience

I regret to share my disappointing experience with Suzy, who we hired to care for our almost one-year-old son. Initially, we were hopeful and had high expectations for a long-lasting arrangement, as we clearly communicated our need for a commitment of at least a year, with two days a week. Unfortunately, our expectations were shattered.

For over two months, she appeared to be reliable and bonded well with our child, although she called sick three times in this period. We invested significant time and effort into ensuring a smooth transition for our son, even as I returned to work. Despite her prior assurance of a year-long commitment, she suddenly let us down without any notice, citing changes in her living situation.

We were concerned and tried reaching out to understand the circumstances better, but our attempts to communicate were met with silence. This abrupt departure left us in a tough position, struggling to find alternative childcare amidst my return to work. I discovered that she had been actively logging into her account on a daily basis despite her claimed inability to continue working for us.

I can't help but feel deeply disappointed by this situation. Our child had developed a bond with her, becoming excited to see her each week. Her sudden departure has left us questioning her intentions and commitment from the start. As parents, we were determined to ensure our child's emotional well-being and security, and it's disheartening to think that he may have been caught in a situation where he wasn't a genuine priority.

In hindsight, I wish we had received the honesty and professionalism we expected, and that our child's emotional attachment hadn't been taken lightly. As we move forward, we're committed to finding a caregiver who shares our dedication to our child's welfare and offers the stability and reliability we sought from the beginning. This experience serves as a reminder of the importance of choosing caregivers carefully and thoroughly vetting their intentions and commitment.

• Overall
• Communication

by Shohreh about suzy84 on 09/08/2023

Response by suzy84 on 12/08/2023:

Dear Shohreh,

It is absolutely a ridiculous and misleading information and I do not tolerate the mud on my name.

I have never had a contract with you, so you have no right to comment such nonsenses.

I felt sick, I have reported it in time and I had to cancel my " housekeeping and babysitting " commitment with you.

I hope you will find peace in your heart and sole and find a new option in "childcare"that I would describe as a position which is more likely suitable for a housekeeper or an au-pair rather than a skilled nanny.

Thank you!