Fizza's Reviews

Unprofessional and Hurtful

I am unsure as to what happened. Ella approached us herself, messaging that she is willing to do the childcare hours that we require (daily school drop off and pickup). We had an interview session with Ella on Friday, for which she charged 15 pounds, that I was happy to give. She seemed eager to start and happy with everything. She sent a copy of her DBS as well Friday evening. We decided collectively that she would start the coming Monday, I told her how to buzz in and how the whole routine would be. A day before Monday I messaged her to confirm she was coming; she did not reply. All phone calls went answered. I have called her multiple times today and she is not picking up.
I understand if someone is unable to go ahead with a job; but if you are charging 15 pounds for an interview/settling hour, saying repeatedly that you are happy with the job and will come on a set date and time, and then cut off all contact via messages/calls, I believe that is extremely unprofessional and hurtful.
I have lost both precious time in finding another babysitter, as well as had to go through a lot of anxiety Monday morning on arranging emergency childcare. A text message or call a day before that she is no longer available would have helped loads.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Fizza about Ella on 23/09/2024

Response by Ella on 24/09/2024:

Hi,

After the phone call Monday morning I assured you I wasn’t able to take on the role due to the distance but was grateful for the opportunity. You told me that it was completely fine and you’d fine someone, so this revue confused. Nevertheless. I am sorry for the miscommunication and misunderstanding, Ella.