Kayleigh is great with communication, responded quickly and we discussed what was needed for my son. Unfortunately when it came to arranging a session, Kayleigh was unreliable. The first session was postponed due to covid in her household. (At my request once she made me aware an hour before the session was due to start), the second was postponed because it was a morning session and she had a large gap between another client in the afternoon. Kayleigh offered an afternoon session instead which I told her isn't suitable for my son. I agreed to move it to the following day as per Kayleighs request. Later that day, I had a message to say she wasn't sure why she arranged it for the following day as she wasn't free and could we arrange it for the afternoon after. I told kayleigh we were not available the day after. She told me she will try and move some things around and get back to me. I did not hear from Kayleigh again, despite messaging her.
An absolute shame as I thought I hit the jackpot with a regular tutor for my son. Kayleigh was the most communative and understanding out of everyone I have contact, which is why I chose her. Unfortunately, it didn't work out.