Tracey has looked after Max since he first started school and he has now been with her for over 4 years. Whilst I have only needed after school provision two days a week Max has been well cared for from the minute he arrived.

My biggest concern when he first went to Tracey was his fear of dogs (he was chased by two when he was a toddler). Not only did Tracey reassure me but she took the time with Max to introduce him to her dogs, stayed with him throughout, taught him about their nature and gave him the opportunity and reassurance to get over this fear. He has grown up with Bailey and Tia and he now adores them both. I am truly grateful for this Tracey and haven't said it directly to you - from someone who is a bit wary of dogs herself I don't know how this would have solved itself without you - thank you!!!

Tracey has always been reliable and has been willing to look after Max outside of contractual hours when I have had an emergency. As a single mum this has been invaluable.

My dad describes Tracey as 'salt of the earth' - I agree

Max has always felt safe and secure and considers her part of family - that is the most important thing!!!!

• Overall
• Setting
• Cleanliness
• Food
• Communication