Not a great experience
Good points - I believe the children are technically safe here and Sian in particular was very helpful at providing additional information, based on her observations, when my child needed a speech and language assessment.
Poor points - If your child is part time be sure to pick days when outings & activities regularly take place. We attended on a Thursday and Friday only and so my daughter never left the flat.
The advert lists 3 rooms that the children have access to, in reality there is one room that they spend all day in and then a room for their naps, the 3rd room is used for older children that attend for the drop off and pick service that goes out to local schools.
The dogs may be kept separate but their barking can often upset wary children.
Communication standards are very poor. When my daughter was potty training we were informed at 5pm with a shrug that she hadn't urinated in 8 hours. There was no information at all about how the setting was ensuring a safe reopening following the Covid 19 lockdown.
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Overall
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Setting
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Cleanliness
Food
Communication
Response from Tiny tots at Chars
Responded
Hi JB1
Thank you for your review you have given us.
I’d like to give you some feedback on the comments you have made about our setting.
Given that Sian was your registered childminder at the time we are pleased you felt that Sian provided Information to help with your child’s speech and language. As Sian was on maternity leave Charlotte took over the care of your child in agreement with yourself.
Firstly as stated we do have three rooms that we use for our childminding this would be the front room and the large bedroom and smaller bedroom at the front of the flat. You are indeed right that we use the large bedroom for the afternoon school children from 3:45-5:30pm which throughout Covid and still now we have not had any after school children due to not mixing settings. However in the day time from 8am-3pm the children have full use of this room where we set up multiple activities throughout the day.
Secondly all the children are never kept in the flat all day. Yes your child may have not attended play groups or sessions as she attended only part time but they all go out in our large front garden everyday. The garden which is full of stimulating activities and lots of play equipment.
We are also sorry that you felt that our dogs occasional barking caused upset to wary children, i would have hoped that is something you could have discussed with us. This is why we tell all our parents and prospective parents we have pets so they can choose as to whether they are happy to send their child to us.
Thirdly regarding potty training. Your child had been away from our setting for a little over two months. On her first day back when she was dropped off to us we were not even informed that your child was potty training it was only when we went to change her nappy we found she was wearing underwear. We offered her the toilet and potty on numerous occasions and had no luck. Your child had accidents on that day so had peed just not on the toilet or potty.
Fourthly We had written up a new policy regarding Covid-19 and taken on extra precautions to keep our self and our children safe. This was handed out to all parents and signed and returned. We feel this review has been written In retaliation to us not allowing children to attend that are also attending another setting. The most important thing is to keep ourselves and the children safe in the setting and minimise any risk.
We will take on your comments to help try and improve our setting for the future.
