Our Summary
About Us
First Step Day Nursery is based in Upper Norwood, close to the Crystal Palace Triangle. We cater for all children aged birth to five years on a full time or part time basis.
The Nursery opening hours are 8am to 6pm, Monday to Friday, 51 weeks per year.
First Step Day Nursery is based in a large Victorian building situated on a residential street. Our Nursery benefits from large rooms that are naturally lit, and a recent extension to the property. We have the added benefit of a large natural garden that is shaded in the Summer months by mature trees and provides an amazing outdoor exploration space throughout the year.
The children who attend First Step Day Nursery are supported to achieve their full potential by our qualified and experienced staff who plan activities and learning experiences for individual children and groups of children.
Our staff team are DBS checked and have undertaken Paediatric First Aid Training.
We offer places for both 15 and 30 Hour Funding.
Our Availability
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| Before School | no | no | no | no | no | no | no |
| Morning | yes | yes | yes | yes | yes | no | no |
| Afternoon | yes | yes | yes | yes | yes | no | no |
| After School | no | no | no | no | no | no | no |
| Evening | no | no | no | no | no | no | no |
| Overnight | no | no | no | no | no | no | no |
| Last Updated: 08/05/2025 | |||||||
Our Fees
- Childcare from £75.00 per day
Please call to request prices based on your individual needs.
Our Documents
- Ofsted Certificate (added 16/05/2023)
Reviews
4.2 out of 5
Latest reviews
Below are the latest reviews for First Step SE19. Please note that reviews represent the subjective opinions of other Childcare.co.uk members and not of Childcare.co.uk. Parents must carry out their own checks and references on childcare providers to ensure that they are completely happy before enaging in the use of their services.
We have sent our three children to this nursery and they have all loved their time here because the staff are great, the facilities excellent (huge garden with various play areas) with good food that the children always compliment the chef!
The current management have really stepped up the professionalism of the service since we first came here in 2016 which has got our children ready for school as they’ve learnt to write / count / read all whilst not losing the fun environment we want for our children.
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Wood Fam
on 02/06/2022
My daughters have attended this nursery for over two years. The staff are amazing, always working with parents to ensure the best for their children. The nursery is clean, with great facilities, especially the garden. The nursery manager is fabulous and always available to guide and help parents.
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Emily
on 27/05/2022
Poor and unprofessional way of communication from management regarding the waiting list and how spaces are being allocated to new babies on the waiting list. does not fill me with confidence that spaces are allocated fairly. I was told spaces will be allocated in June for September start date, however they were already allocated in May to my surprise when calling on my own accord. Zero empathy for parents with full time work commitments.
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Silke
on 26/05/2022
My 14-month-old boy has recently started at First Step and he loves it. Just two weeks being there I can already sense that my boy has become more confident and more ready to socialize. The nursery has an amazing garden (which really impressed me during my first visit) and they take my baby out to enjoy some quality time under the sun everyday. The food is lovely and my baby comes home with a full belly everyday. The staff are kind and caring. All those little things I thought could be potentially worrying (such as nappy changing, drinking more water, applying sun cream) were all well looked after. My baby had a little difficulty napping at the nursery at the start, but the staff gave lots of patience and extra attention and eventually helped him settle in. For that I am so grateful. At the end of everyday I am able to chat with the lovely manager or one of the carers about my baby's day, and also get a feedback form in which all activities are recorded.
What also puts parents' mind to peace is the nursery's extra effort during the covid pandemic. They teach kids to wash hands often and do deep cleaning at the end of the day. The environment is in general very clean during my every visit and my baby always comes home clean too.
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Vivian
on 02/07/2020
We have two children at First Steps, and have been very happy with the care they have received.
The staff are lovely and caring and the kids quickly forged strong bonds with them. We've always been comfortable that the children are very well looked after.
The setting is well equipped and clean and the children get a lot of pleasure from the good sized garden. I'm told the food is good too ("much better than your cooking daddy"), they eat a good variety of healthy food.
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Cpfgd
on 24/06/2020
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