Muna

Excellent

Muna cared for my 3 year old daughter during the Easter half term. She maintains a clean and welcoming space. My daughter settled in nicely and had lots of fun painting and visiting the local playground and parks. I would definitely recommend her for any parent looking for a safe and positively engaging environment for their child.

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by Sheilla about Muna on 18/04/2024

A wonderful year for my children

My children spent just under one year being childminded by Muna, two full days a week. Muna is always accommodating if I need some flexibility on dates/times or last minute changes. My little ones (1.5 and 4 yrs) had a great time, developed well during their time with Muna. She was always good at communicating what the children had been doing and any changes or issues to keep in mind. When my daughter had a small accident while with Muna, she applied her first aid knowledge and contacted both me and medical services professionally and promptly. We are only changing provider as my daughter is moving to nursery. I would recommend Muna to others looking for a reliable and friendly childminder.

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by Mirina about Muna on 31/03/2024

Fantastic childcare as always

I’ve used Muna’s services regularly over the past two years, helping to care for my little girl. My daughter first started with Muna when she was around 18 months- now she’s almost four years old and in preschool. We still continued to use Muna’s services over the years to cover school holidays or when mu daughter was in-between nurseries.
Muna’s setting is always exciting for my daughter, with lots of outdoor activities, park visits, good food, and lovely cuddles that my little girl adores.
In all my dealings with Muna, I’ve found her to be honest, kind and considerate, always fair and willing to accommodate our daughter’s needs.
I know I’ll be using Muna’s services for years to come, and I’m happy to recommend her to anyone looking for reliable, safe and engaging childcare setting for their child.

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by Haaly about Muna on 13/09/2023

Disappointing

Muna is a kind childminder, however, did not fully look after our child’s wellbeing since our daughter didn’t take a single nap during her stay (3 full days).

We hired Muna because our normal childminder was off and for 3 days in a row she was not able to get our daughter to nap at all. She was exhausted when we picked her up, and she would be crying all evening until we put her to bed. When we expressed our concerns to her, we realised she did not provide an optimal sleep environment for our daughter (i.e. she would rock her inside her living room while her children played). She also suggested us take our child with us during her nap time (which is impossible for us since we work full time,hence, why we needed a childminder).

We luckily found another childminder who was able to get our daughter to nap easily. In the evening she was happy and full of energy.

We also kindly asked Muna to refund us for the remaining 4 days given that we had to find a different childminder for the sake of our daughter wellbeing, but she refused.

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by Marco about Muna on 08/09/2023

Response by Muna on 09/09/2023:

Dear Marco,

Thank you for using my services. I have enjoyed being with Emilia as did my children. For the three days Emilia was with us we enjoyed her smilies laughter and inquisitiveness. I believe sleep is very important for every child and I make best efforts for every child in my setting to have all their needs met. All children I have minded always had the time for their nap and they napped. Likewise, we were in the process of finding the best way for Emilia’s sleep, and tried various ways - I even used the buggy of your choice, which meant I had to arrange one more buggy for my own baby. I believe I was open and accommodating to your suggestions. I have a quiet room for children to sleep, but I do not force any child to nap, but rather wait for them to show signs and respond accordingly. Sadly just as we started working together about Emilia’s needs you made the decision to leave. I respect your choice but every child has different needs and they need time to settle in too, and three days is still very early.

I understand your frustrations about non refundable fees policy, but this is what we clearly agreed to in our contract and is a standard policy among childminders. I believe I am fair here.

I am glad to hear Emilia is doing well and I wish you all the best.

Caring and creative!

Muna is a wonderfully caring, gentle lady. We used her for some short term child care and she was communicative and helpful in all our interactions. My son took a while to settle in because he is quite clingy to me, and Muna was great at keeping me updated during the day when he was upset at drop off, and he was always gushing with everything he had done by the end of the day! My son really enjoyed playing with Muna's children and going on the bus as part of the daily adventures :-) I would definitely use Muna again.

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by Sophie about Muna on 16/09/2022