I contacted Chloe as I was looking for a very tricky offering (someone who could offer childminding in the holidays, in addition to late evenings and weekends). Although Chloe was not able to meet my (near-impossible) requirements, she was patient and thorough in her responses. She offered guidance and advice, even reaching out to her network to see if there was another childminder who would suit. She was professional and courteous throughout. She responded promptly and professionally.

• Overall
• Communication